HoopyUp
IT·EN

Data deletion

How to disconnect your social channels from HoopyUp, how to revoke access directly from the social network, and how to delete your account and your data.

Last updated: 4 October 2026

Disconnect a channel in the app

You connect Facebook, Instagram and TikTok yourself in the HoopyUp app, and you can disconnect them there whenever you want.

  1. .1
    Open the settingsIn the HoopyUp app, tap the settings icon at the top of the Home screen: the “Profilo e impostazioni” screen opens (the app is in Italian).
  2. .2
    Go to “I tuoi canali”It lists the channels you have connected.
  3. .3
    Tap “Scollega”On the channel you want to remove. We immediately delete the access token to the social network and the profile data we had read from it: username, display name and profile picture.

Disconnecting a channel does not delete the content you have already delivered for a brief: the link to the post stays attached to the brief, because we need it to verify the results and to pay you. Disconnecting the channel from HoopyUp does not revoke the authorization on the social network: for that, follow the next section.

Revoke access from the social network

You can also revoke the authorization you gave HoopyUp from the social network itself, without going through our app. From that moment we can no longer read anything from your profile.

  • FacebookSettings & privacy › Settings › Apps and websites, then remove HoopyUp.
  • InstagramSettings › Apps and websites, then remove HoopyUp.
  • TikTokSettings and privacy › Security › Apps with permissions, then remove HoopyUp.

Menu names may change as the apps are updated. After you revoke access, the token we held stops working and the app shows the channel as needing to be reconnected; to delete it on our side too, disconnect the channel in the app or write to us.

Delete your account and data

You can delete your account directly in the app: on the Home screen tap the settings icon, then in Profilo e impostazioni tap “Elimina account” and confirm by typing ELIMINA. The deletion is immediate and cannot be undone.

If you can no longer sign in to the app, write to privacy@hoopyup.com from the address you registered with on HoopyUp, with the subject “Account deletion”. If you write from a different address, we will ask you to confirm the account is yours.

We answer email requests within one month, as the GDPR requires (Art. 12). The available balance above the minimum threshold is still paid to you, and pending amounts are paid if validated within 90 days of the deletion.

What we delete
  • The account you sign in to the app with
  • Your profile: name, email, categories and the social profiles you told us about
  • Your connected channels, with their access tokens
  • The briefs you accepted and never published, with the content you uploaded
What we keep
  • Wallet entries, payouts and the conversions that generated them
  • The tax details tied to those payouts
  • The links of the posts you published for a brief, as proof of the paid work

These are accounting records: the law requires us to keep them for the period set by tax and accounting rules, and we use them for nothing else.

If you wrote to us through the brand form, you can ask the same address to delete the data you left us.